Last week was refreshing...the bug that Stephanie found had not been submitted before so we were able to get in on that process from the beginning. We spent the time to create a model ticket (as we had learned from our bug tracker exercise) and carefully worded each step. Once we were satisfied, we submitted our ticket and waited...which didn't take long to get a response. The first email came probably 3 hours from an admin and the "acceptance" of our ticket came in less than 2 hours after that--so we are all happy. The fix should be straightforward and we'll move on from this with a little confidence and experience under out belts.
For today, I'm looking forward to attending the Alumni Symposium...although I can't be there before normal class time because I don't get off work until 1...but I'll sneak in hopefully around 1:30 (depending on traffic and parking getting there).
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